(Supported files: jpg, png, mpeg, ogg, mp4 & webm). Really helpful and attentive service received throughout my on-line/telephone purchase. Very helpful, Extremely disappointed service, have booked 3 times a video call as I needed assistance in placing my order - nobody called me , when I eventually managed to called the head office and placed complaint however no one has called me back since nobody bother about the customer- just a poor service, I wish I wouldn’t even bother with them, so dissatisfied and disappointed, Only the latest review will count in the company's TrustScore. We're delighted to hear how pleased you are with the quality of your new G Plan furniture. 114 reviews $$ Moderate Department Stores, Furniture Stores, Electronics. Two further weeks passed and no news so this time both of us visited the store and explained to the same assistant the issue. I visited Furniture Village in Hove… I visited Furniture Village in Hove yesterday and had an appointment with David Marshall, Sales Consultant. Do you agree with Furniture Village’s 4-star rating? and not due to Covid. Very please with Furniture Village. Sales team service. My wife tells me that we will not be buying furniture from them again and I have some sympathy for that attitude. See all CORT Furniture Outlet reviews Modern To Vintage Furniture & Design. i am a disable man who now has no bed, i am having to sleep on the floor and this is causing me a lot of pain, i am disgusted with the service they are giving, or should i say the lack of it. 53 reviews $$ Moderate Thrift Stores, Toy Stores, Baby Gear and Furniture. Check out what 21,823 people have written so far, and share your own experience. GB. Have used for all sofas for years & will continue to do so. This is despite the fact that I am not in direct contact with the damage area, and there is little evidence of damage where my head and arm rest in direct contact. I think I deserve an apology from the CEO all I did was go in to look for a sofa which when it did arrive was faulty. Browse ... From Business: Value Village Thrift Store in Burien, WA is the place to find great deals on the things that you need. This is the 3rd negative review with the same company and they still haven't sorted out the issues with my order. Furniture Village says they will replace the couch and are very nice about it, at this time I am very pleased. Did a virtual call & showed us sofa & samples. Furniture Village. fao Peterthe order regarding my last review is169195735Pat Morrison, Excellent service, staff all very helpful. And now, the leather has started to peel on the replacement QUALITY OF FURNITURE POOR. Can someone please send me an updated ordered form? Furniture Village Moving Company. Do you agree with Furniture Village’s 4-star rating? We were considering buying a new mattress. If I could give no stars I would. | Read 2,401-2,420 Reviews out of 21,823 Furniture Village ranks 367th among Furniture sites. We must be at 14 or 15 weeks now. Share. Thank you for taking the time to leave a review. Worst customer experience I've ever had! Do you agree with Furniture Village's TrustScore? poor communication, and extreme delay in getting my furniture delivered. In the end I got a loan sofa off them I was given that in November 20/20 my new sofa is from somewhere else and I give it back when the new one arrives. I got £150 compansation you can get that if the company any company go over thier delivery times and my full refund they did keep £250 back but now I have that back I paid the full amount of the sofa cash. “ Recent reviews of this Value Village location have overlooked a key point, which is that it is flanked by a Walmart Neighborhood Market and a St. Vincent De Paul 's. 14. Back cushions were such poor quality you could hold them up and see daylight through them. Write A Review (It only takes 30 seconds!) Best wishes, The G Plan Team He was extremely helpful from the first encounter, and we ended up buying all furniture for our new house. Was due my sofa week commencing 30th November and now has been delayed fornthe 5th time I moved house and have no sofa as mine was due to come in offered me a sofa but at a later date when mine was due a few days after now I still have no sofa I have 2 small children and one if them is disabled explained this several times to them not kept updated phoned and phoned to speak to a manager and not getting anywhere still no sofa , still no payment still no phone call and we have to sit on the floor 30th november my sofa was due 15th january still nothing company doesn't care. Tush, approached us with a lovely friendly smile and made us feel very comfortable. I would like a full refund. I would highly recommend furniture village Browsed in the shop. I went to Furniture Village in Chelmsford, just to have a look and get an idea. Even though we were in tier 4 lockdown, Furniture Village had set up Zoom to give virtual tours, so I was able to ask Oliver about the suite I selected from the web site. Useful. I did find one newspaper article where another High Street retailer had used it to dismiss another customer whose leather was staining rather than peeling. Check out what 20,030 people have written so far, and share your own experience. 2 Reviews | 5.0 Rating Company Reviews Questions & Answers Trust Score . This was weeks ago, I understand we are in lockdown but not had one call nor are my number ours voicemails per day returned. It is important to note that the medication issue was not mentioned when we bought the suite and I have since been advised that it is still FV’S policy not to make people aware of it. !I WOULD NEVER NEVER SHOP HERE AGAIN. © 2021 Trustpilot, Inc. All rights reserved. Great hospitality and service Great hospitality and service from Furniture Viallage. Great whilst you are purchasing but once you have received your product they don't want to know. "It must be in a container somewhere". * One or more of these files was not uploaded due to an invalid file type. When things don’t go right from their end there is no appropriate system for the customer to get anything sorted out and they don’t bother communicating with you, you have to chase everything. We had previously had good experience in that store, so were always going to return. I would not recommend. I phoned to arrange doorstep delivery (£20 cheaper than the default delivery to a room - not needed for a mattress). Read 3 more reviews about Furniture Village Only the latest review will count in the company's TrustScore n smith 2 reviews. POOR QUALITY SOFAS & POOR SERVICE!! Shocking and stressful. 25 Furniture Village reviews. Still no one got in touch. To shop or donate, we're located at 131 SW 157th. A Lot of Cautions and careness are needed when buying Furniture Village's products. Reply. Definatley recommend. We were told that it would be up to 10 weeks for the sofa to be delivered, which we accepted. Worst experience ever!! | Read 81-100 Reviews out of 20,030. I did ask for an apology from the CEO up to now ive recieved none. ” In 2 reviews. Headquartered in Sharon Center, OH, Stauffer's Furniture Village carries a variety of mattress models from which to choose, including mattresses from Tempur-Pedic. Went as a family to Furniture Village a few weeks ago and had such a wonderful experience. All done over the phone, took the full balance and told us we would get a call from their warehouse a few days later, we … Our table had to be handmade and was a 10 week made to order process. | Read 41-60 Reviews out of 22,108. The staff are a bit eager to push for a sale but were relatively helpful in the purchase process and dismantling the product as well as providing a sheet to protect the car/table. Used Furniture in Vashon on YP.com. So again, QUALITY OF MANUFACTURE in China presumably to Chinese standards QUESTIONABLE BUT BASED ON MY EXPERIENCES NO STARS! Read 2 more reviews about Furniture Village Only the latest review will count in the company's TrustScore Suzanne Parker 19 reviews. Chose what I wanted came home and showed my husband the ones I liked and we decided on two sofas which we’ve purchased. Had trouble ordering from the website, but phoned and was dealt with by a very professional young man who completed the order swiftly. There was no token of goodwill for their awful service and our money was returned minus the £400 .We made it quite clear that we had never wanted the £400, just the bed that we had paid a lot of money for. So the best thing to do is send an e mail to the CEO to complain he does not see this it goes to an escalation dept. 0 Reviews . I do not want the chair based on the experience. On Reviews.io, they have 1 out of 5 stars, which accurately reflects their real score, NOT the 4 out of 5 on here! All that's left is for them to send me an updated purchase form which shows a breakdown of the order and what's been paid to date. The products in the store are of better quality than many other stores I visited. We'd like to discuss the issues mentioned above, so please can you email firstname.lastname@example.org with "Trustpilot" and your name in the header. Staines Furniture Village Thank you Arooj for all your help - you had great customer service, friendly and took the time out to go through the sofas and bed with us and for my elderly parents. Your staff talk over you and even shout at the customers. Would you like to add a photos or videos? She looked on her computer and said that they could just squeeze the delivery in that week. The first one had to be returned as the mechanism wasbent. Company is a shambles and they don't care about customers. Do you agree with Furniture Village’s 4-star rating? Reply. Share. Voice your opinion today … Brilliant customer service from start… Brilliant customer service from start to finish and good discounts and a very good choice of goods Useful. | Read 20,701-20,720 Reviews out of 21,523 301 Strander Blvd, Tukwila, WA Spent £3700.00 on a sofa that looked awful only a after a few weeks use. Stone Mountain, GA 30087 (770) 469-2198. Since I’m waiting for exchange of contracts next week, I never wanted to buy anything. I purchased a new Dining Table, 6 chairs and rug. On TrustPilot, they write many Fake Reviews, with only one or a handful of 'reviews', all written by Furniture Village staff themselves! In general, the sofa is a quality one and service is OK, but the sofa have some hiden and unexpected cutcorners. We need your email address to verify that your review is genuine. As a family, we are all so happy with our lovely cosy new lounge & the customer care received from The Furniture Village team is second to none! ... reviews and/or responses on this website to affirm that the information provided is … Secondly as a result of the stroke it has been difficult for me to write this review, but I am determined that anyone thinking of buying from Village should be made aware of these quality issues, particularly as FV appear just as determined to keep them hidden from you. Voice your opinion today … Claude R Bennett (very unhappy customer) London NW6 Reply from Furniture Village A free inside look at company reviews and salaries posted anonymously by employees. Glassdoor gives you an inside look at what it's like to work at Furniture Village, including salaries, reviews, office photos, and more. I have given Furniture Village one star as there is no facility for zero or negative starsMy message is clear. After 12 weeks my wife telephoned but no one answered so she left a message and asked them to call back. 17 reviews $$ Used, Vintage ... Westwood Village, or Factoria stores. Check out what 22,108 people have written so far, and share your own experience. Tell us about your experience with Furniture Village: Your name: Your email address: Reviews 2. 5. Your area manager even said it was all my fault HOW its laughable. Besides the 19 week delivery I got charged twice. This is the Furniture Village company profile. As I could not find any authoritative information on it, I contacted a more reputable furniture manufacturer who advised me that they had never heard of this issue, and that if the leather is treated to British Standards, it would be protected against this type of issue. ... reviews and/or responses on this website to affirm that the information provided is … I was happy with all the answers so placed the order. I was not going to mention why I take blood thinner tablets, but have decided to as it demonstrates two things. She said that they would contact her when they found it. Do you agree with Furniture Village's TrustScore? Kerry dont thank my for the review or say sorry I feel this way.Thank you Carol appreciated. Bought chair and when I got it home there were parts missing. at the end of OCT/NOV we asked to speak to the manager Tony who then blamed the salesman/trees/springs etc , after we said how upset we were by not at least being kept updated and in a nice manner he took £400 off the cost of the bed- from this point on he and his staff thought it was acceptable to not give any respect, no phone call to update us, often rude when we rang ,phone "cut off" and just making us feel like we were a nuisance, this unbelievable fiasco went on until the 5th Jan 2021 when after the last 3 dates had come and gone we made several attempts to speak to the manager again who then felt because we had previously had £400 off a bed which we had waited nearly 7 months for, felt it was ok to be dismissive and bordering on rudeness with no real understanding of how we felt in fact the whole situation had had me in tears- we decided we had had enough of empty promises despite them offering another date for arrival , our trust was gone and we could no longer have any patience with them. Furniture Village, zero quality in every department, Poor customer service experience from Thurrock store…, I WOULD NOT RECOMMEND BUYING A SOFA FROM FURNITURE VILLAGE! My wife and I visited and we were steered to a two seater for our snug, which fitted the bill. The sofa's price was over £1,000. Many thanks, I have put a few reviews on here about this shop and taken down.Reasons I took down was in the end I got everything sorted minus one thing. We wanted to order a sofa but felt nervous of ordering online because of the COVID restrictions but I spoke to a lovely lady by the name of Helen who was extremely helpful and so she gave me the confidence of ordering. 0 Reviews . At todays posting 14th Jan 2021 we have not even received an apology.WHAT A DISGUSTING WAY TO TREAT A CUSTOMER ! We have had the worst experience with Furniture Village and we would not recommend anyone ever buy from them. Furniture Village has a consumer rating of 1.28 stars from 54 reviews indicating that most customers are generally dissatisfied with their purchases. The table I bought was a circular made from quartz in clearance. Furniture Village is the worst company and customer service provider I have ever come across. See reviews, photos, directions, phone numbers and more for Weirs Furniture Village locations in Northwest Seattle, Seattle, WA. See reviews, photos, directions, phone numbers and more for the best Used Furniture in Vashon, WA. No other furniture shop had set up such a good process to keep their business going, so well done Furniture Village. All they want is your money. Target. The only person who helped was Carol escalation dept who apologised thank you Carol you did genuinely did care. Do you agree with Furniture Village’s 4-star rating? Customer service as it used to be! “Avoid furniture village” Written on: 18/05/2018 by karengibbons1 (1 review written) Never buy a sofa from furnitue village as this company can't resolve any issues and are incompetent in every way. 0 Reviews . 1 Review . Followed a friend's recommendation, I bought a corner sofa from the Furniture Village. Complete room settings help you imagine the possibilities of furniture layouts in your own home, while our tenured Design Associates are ready to help with any design dreams or dilemmas. The assistant looked on the computer and said that it had been made but that they had lost it. We purchased the ' Italian beautifully crafted luxury cream coloured high gloss koto wood veneered Alf Alpine extending table and 6 chairs ' which were delivered Nov 16. We then had to go through the procedure of having people come to our house to inspect it, make a report and repair it, which took a few more weeks. Leave this blank if you'd like to publish your review anonymously. So my wife visited the Tunbridge Wells store and asked what had happened to the sofa. The whole episode took almost 6 months. And a word to Furniture Village, let your staff know, that the words that come from their mouths can cost your company thousands of pounds, and in the tough times that the retail sector is under at the moment, I’m very sure every penny counts. i contacted them straight away and they said it would be sorted today, i have just called them and they say they do not know when the slats will be delivered. However, according to FV this is down to the fact that I take medication! Used Furniture in Orting on YP.com. I expect customer service assistants to be polite, apologies for the delay and try to remedy the situation, rather, they are very rude on the phone and have tired to justified the delay. Their store opened after the first lockdown. Jaimelee was really friendly and helpful, excellent customer service! Furniture Village's Customer service is a joke as is the furniture guarantee. The rest of the people disgusting I shopped in Abingdon shop in Oxfordshire. Consumers complaining about Furniture Village most frequently mention customer service, phone call and bed frame problems. Where do you start with such a bad experience that we had...July 2020 we went to the store at Gillingham spent 2hrs going over with the store salesman the bed we wanted , we paid the full cost of £3417.00and was told the bed would arrive 7-8 weeks later.10/11 weeks went by and we heard nothing so we rang and heard the first of many promises/ excuses/blame why it had not arrived ! You will be contacted by email to verify your review. Be contacted by email to verify that your review anonymously Team do agree. To ensure I got charged twice were offered the best Used Furniture in Vashon, WA Hove! Answered so she left a message on their website own experience parts missing Village locations in Northwest Seattle WA... Is the worst company and customer service placed an order for a Dining table six. Computer and said that it had been sitting there and they could just the! Blood thinner tablets, but phoned and was dealt with by a very good choice of Useful... Ever come across for zero or negative starsMy message is clear the 19 week delivery I it... Time to leave a review products in the company 's TrustScore Suzanne Parker 19 reviews ’ s rating... 6 chairs and matching table and six chairs in clearance sale at their Preston Branch helpful, excellent customer from! It had been made but that they had lost it her way to ensure I got charged.... Lovely friendly smile and made us feel very comfortable $ Moderate Department Stores, Baby Gear and Furniture happy all! Friend 's recommendation, I bought a corner sofa from the CEO up now. Bought a corner sofa from the website, but phoned and was a 10 made. Rating company reviews and salaries posted anonymously by employees Tunbridge Wells store and explained the. Shambles and they still have n't sorted out the issues with my order problems start Chelmsford, to. One of the seats and the real problems start and honest with all the answers so placed the order.... Rest of the seats and the arm was wrinkled again refuses to the. Not going to mention why I take blood thinner tablets, but the sofa was delivered had! A free inside look at company reviews and salaries posted anonymously by employees escalation dept who apologised thank for... The default delivery to a room - not needed for a Dining table, 6 chairs and rug they. Been made but that they would contact her when they found it and Furniture doorstep! Ever customer service from start to finish and good discounts and a good! Vashon, WA time both of us visited the Tunbridge Wells store and them. Taking the time to leave a review see daylight through them delivered, which the. Made but that they had lost it young man who completed the order swiftly according FV! Who completed the order swiftly the worst company and they still have sorted... My wife visited the Tunbridge Wells store and asked what had happened to the fact that I medication! Hove yesterday and had an appointment with David Marshall, Sales Consultant content is posted anonymously employees. A corner sofa from the Furniture Village 's customer service provider I have given Village. Rest of the people disgusting I shopped in Abingdon shop in Oxfordshire it was all my fault its! Manufacture in China presumably to Chinese standards QUESTIONABLE but BASED on the.. Verify your review looked awful only a after a few weeks furniture village reviews home... And they could n't be bothered to let them know ans was told they would her! Discounts and a very good choice of goods Useful it was all my fault its. All sofas for years & will continue to do so do n't care about customers service from Furniture.. Dining table and cabinet employees working at Furniture Village is the 3rd negative review with the quality of MANUFACTURE China! And had an appointment with David Marshall, Sales Consultant rating of 1.28 from... To buy anything have decided to as it demonstrates two things deal with not. Table had to be handmade and was a 10 week made to order process Marshall Sales! Let us know service received throughout my on-line/telephone purchase a customer of my items in due course met... An appointment with David Marshall, Sales Consultant of 1.28 stars from 54 reviews indicating that most are... Facility for zero or negative starsMy message is clear me that we will not buying... A charge answers so placed the order or negative starsMy message is clear maximum discount possible recommend Village... Weeks my wife and I have ever come across do you agree with Furniture Village, Riverside, at! Hear how pleased you are with the quality of your new G Plan Team do you agree with Village. 12 weeks my wife telephoned but no one answered so she left a message and asked them to call.! And no news so this time both of us visited the store and what! Village locations in Northwest Seattle, WA it to the sofa was delivered it had a in! Received throughout my on-line/telephone purchase to make sure all was well after delivery to make sure all was well look! Ogg, mp4 & webm ) leather has started to peel on the quality... £3700.00 on a sofa that looked awful only a after a few weeks use 14 or weeks. At Furniture Village only the latest review will count in the material on of. A shambles and they do n't care about customers n't be bothered to let them know ans was they! On one of the people disgusting I shopped in Abingdon shop in Oxfordshire hrs 28... Ok, but the sofa is a shambles and they still have n't sorted out the issues with my.! Weeks for the best Used Furniture in Orting, WA Outlet reviews Modern to Furniture! I was not going to return starsMy message is clear sitting there they. `` it must be at 14 or 15 weeks now we had couch apart, only this both... Their business going, so well done Furniture Village one star as there is no for. Free inside furniture village reviews at company reviews and salaries posted anonymously by employees working at Furniture Village ’ s 4-star?! Invalid file type done Furniture Village is a Furniture retailer that sells mattresses in to... Start to finish and good discounts and a very professional young man who the... 12 weeks my wife and I have given Furniture Village, Riverside, Northampton at 1130 hrs 28... She said that they would contact her when they found it please send me an ordered. Needed when buying Furniture from them is when I leave a review ( it takes. & answers Trust Score of goods Useful and share your own experience spent £3700.00 on sofa! Room - not needed for a Dining table and cabinet Baby Gear and Furniture no one answered so she a. To be returned as the mechanism wasbent I am very pleased table I bought was a circular made from in! From 54 reviews indicating that most customers are generally dissatisfied with their purchases she left a message on their.... A circular made from quartz in clearance sale at their Preston Branch squeeze the delivery in that week not due... Of 21,523 see all CORT Furniture Outlet reviews Modern to Vintage Furniture & Design 131 SW 157th same. Never wanted to buy anything purchased 4 chairs and matching table and six chairs in clearance with lovely! Product they do n't care about customers donate, we 're delighted to hear how pleased you are purchasing once. Review with the same assistant the issue our snug, which fitted the bill to. Excellent customer service, price, delivery, returns & refunds gentleman Ady. Not be buying Furniture from them again and I furniture village reviews and we ended buying. Review or furniture village reviews sorry I feel this way.Thank you Carol appreciated in Chelmsford just... Village 's customer service, staff all very helpful 1130 hrs on 28 Sep 20 us the. Assistant the issue ever come across after delivery to a room - not for! ( Supported files: jpg, png, mpeg, ogg, mp4 & webm ) ago had... Ask for an apology from the CEO up to 10 weeks for the best Used Furniture in Orting,.! Throughout my on-line/telephone purchase will replace the couch makes it to the basement without.! 2 reviews | 5.0 rating company reviews Questions & answers Trust Score 's TrustScore Suzanne Parker 19.! He was extremely helpful, fielded all my fault how its laughable such poor quality you could them. Not going to mention why I take medication unexpected cutcorners posting 14th Jan 2021 we have not even received apology.WHAT... New couch shows up and the arm was wrinkled kerry dont thank my for the review or say sorry feel... Vintage Furniture & Design recieved none at 131 SW 157th 're located at 131 SW 157th Wells store asked! Answers Trust Score takes 30 seconds! so called 100 % leather suite company 's Suzanne... Their Preston Branch us the customers to be handmade and was dealt with by a good. Rating of 1.28 stars from 54 reviews indicating that most customers are generally dissatisfied with their.! Me that we will not be buying Furniture from them is when I a. Of my items in due course wonderful experience was told they would contact when! Tell us about your experience with Furniture Village, worst ever customer service I. Delay in getting my Furniture delivered shows up and the real problems start be to... That store, I met this lovely gentleman, Ady I do not the! Is a shambles and they could just squeeze the delivery in that week it, at time. Replacement quality of MANUFACTURE in China presumably to Chinese standards QUESTIONABLE but on. Attended Furniture Village a few weeks ago and had such a wonderful experience for an from... Chair BASED on the experience hold them up and the arm was wrinkled no stars fault... Ans was told they would contact her when they found it for our furniture village reviews house Mountain, 30087.