I am so very sorry to read of your experience with your rental. Review #2286330 is a subjective opinion of poster. Had to wait 2 (!) We are processing your message. Reported this scammers to the Business Bureau and to the respective authorities. We would be happy to review your rental charges with you, please contact us at email@example.com. My return took literally 15 seconds and the shuttle driver both ways from and to the airport was great. What can we help you with? It was old with scuffed up seats. I had a Fox Car reservation @ Orlando International Airport. If you wish that your prior post be removed, submit a notarized letter. I apologize that your vehicle was not up to par. Fox charged a $15 administrative fee. There has been no WAY to get in contact with the scammer Michael, his office manager and the management of the company in general, neither on the day, nor later (5 months later still)As a consequence we have reported these repeated sales fraud techniques to the BBB and to the respective authorities.Remember, that FOX being cheap, means YOU WILL PAY the difference (with interest) in phone calls, nerves and a lot of time wasted, after the rentalThis is the worst scamming company ever met in USAWe have requested to fire Michael, the resignation of the office manager ( we assume there is not any) and the Facebook students, who are put there to not respond the customers raising problems.Note: The company has often asked us to contact billing at foxrentacar.com and this is one of their techniques they use, to avoid and delay the process indeed.Short note on reaching the station:When you land at the airport, there is NO Fox car rental. This is not the time or place for games! Instead of Colorado to Utah due to wildfire ongoing situation in Colorado? What ever. The geographical restrictions are listed on our rental policies to avoid any confusion at pick up. I rented a car from Fox Car rental from the Miami location. Got to airport counter and they told me tehy have NO CARS! Fox Rent A Car, Inc. 5500 W Century Blvd. FOX Rent A Car locations provide rental services and hand controls for handicapped drivers to accommodate all customers and comply with the stipulations of the Americans with Disabilities Act (ADA). A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. I didn’t want my family and 4 kids waiting and wasting any more money so I paid it but not happy at all. In the snow the vehicle handled horribly, we were not even able to drive it up to our condo, had to have people pick us up and bring us up there each day since the tires were so horrible. The car reeked of cigarette smell! My Dad was dying and I lost a precious time to see him. https://bestcompany.com/rental-car/company/fox-rent-a-car-2 I would give less than 1 Star if I could. Took an hour to get the car and finally drive away. He also assured me that his staff would be re-educated on preparing a car for the road to include a jack and tire wrench. Beware of these scammers!!!! Finally at the counter an Agent says sorry we canceled your reservation and have no cars. Blog article. 1 answer. If we may assist you further with your concerns please contact us at firstname.lastname@example.org. I need to know if my wallet has been found. User's recommendation: Never use this company, never never. Related to that rental, the money you deposited returned me just half amount. Related to that rental, the money you deposited returned me just half amount. I am sorry that your vehicle was not up to par. It was like $6-7 difference and I didn't feel like arguing about it. Upon returning the vehicle is when it came to my attention that he had added the insurance. What happened? Upon picking up the vehicle they gave my the most disgustingly filthy car with bad tires. I apologize for the wait time that you are experiencing. Review #2348793 is a subjective opinion of poster. One went home saying I’m done did my 8 hours sucks for you.My car was not available so was forced to upgrade at 15.00 more per day.Steer clear, Horrible experience! STAY AWAY!! You have no places for a lady who just had a hip replaced. Rights Reserved, You Are About to Contact PissedConsumer.com. Los Angeles, CA 90045-5914. Have had a car rented for a few months. I would strongly recommend choosing a different rental car company, be a little safer and save your self a bunch of headaches. There is not enough information available to create the chart. FACTS: Upon arrival the employee Mr Michael said: “I will make you an offer, you cannot refuse”Given we had previously been defrauded in February 2020 at the Miami “Airport” station( by an employee who forced us to add an insurance we never asked or needed, case officially reported to the station and on the social media) - we answered “ NO”.But then he added: “you should trust me, If you return the car empty, it costs you only 3US$ to refuel the car.After returning it with some fuel, we were (obviously) charged for the whole missing fuel. Please contact us at email@example.com. Worst car rental experience I have ever had. After a long period of arguing and not accepting a sub-compact he gave me an Outlander with a cracked windshield. Our team regularly receives offers to remove consumer reviews for money. Here is the biggest reason to not rent from Fox. We didn’t want to drive a car with no jack. I simply need to know if my wallet was left in the glove compartment of the vehicle!! Review #2378627 is a subjective opinion of poster. On that evening, I was about to miss my flight, and I wassuperfastt while I was dropping the car. The Essential Mobile Apps for Travelers. Made reservation, pad for it. I ended up renting from Avis/Budget, where I paid twice as much as my Fox rental would have cost--but I needed the car and had no choice. ACE Rent A Car author review by Lauren Fix ACE Rent A Car has grown from a neighborhood car wash into a rental company with more than 350 locations worldwide. I ordered a car on december 4th through priceline thinking I was protected. Again, more than I had any intention of spending to begin with, but, again, I was stuck.I am furious and disgusted, and I will never rent from them again. All is good now, thank you. Las Vegas rental is the most of awful company I have delt with", "Never use this company, never never". Fox Rent A Car, your discount car rental company, has been providing excellent customer service along with low rates since its … I think this is simply there business model, low price, then hard sell, if you decline the add on the extras that you didn’t chose, lie and tell you that they cannot change of correct the billing, only to have you call an billing department that never answers to get your hard earned money back. Glassdoor gives you an inside look at what it's like to work at Fox Rent A Car, including salaries, reviews, office photos, and more. Dropping a car off with Fox Rent A Car is quick and easy; We work hard to find you the best prices - book with us and get the best price on a Fox Rent A Car rental, guaranteed. Fox Rent A Car ranks 77 of 358 in Rentals category. Great Car Unsatisfactory Agent Experience. Please contact me 801-574-****. Fox Rent A Car was first mentioned on PissedConsumer on Apr 07, 2016 and since then this brand received 409 reviews.. Fox Rent A Car ranks 96 of 354 in Rentals category. Thankfully my bank has my back and will be helping me dispute these charges!! WHAT A JOKE! I am very sorry that you had problems at the rental counter. We made numerous calls and emails for advice or service; we got NOTHING for 5 hours!!! I apologize that the SUV supplied was not sufficient, we would be happy to check on that for you. We would be happy to review the rental charges with you. They refused to ship us a jack and wrench, nor would they authorize their purchase even though I priced them at Walmart to be about $50. Fox Rent A Car was first mentioned on PissedConsumer on Apr 07, 2016 and since then this brand received 425 reviews. So I woke up an hour earlier, knowing it wouldn't start, and it didn't. They would not send someone to look at the car unless the battery was actually dead. I am so very sorry for the inconvenience you experienced. Of course I can't get anyone on the phone. A free inside look at company reviews and salaries posted anonymously by employees. . The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The rep at the counter, 1 of 3, told me they were closed at 12:30 even though they were at the counter and would not help me - worse - they refused to help and laugh at my predicament. Upon arrival, I was offered a "free" upgrade. Review #2363841 is a subjective opinion of poster. Confirmation nember: FFX01607E3 Priceline trip number: 324-***-***-** Hi, My name is Gokhan Karahan, I rented a car from your company and I returned it on september 11, 2020 around 8 pm. If we may assist you with your concerns please contact us at firstname.lastname@example.org. So, My receipt should have prepared wrongly like " empty gas tank". I am very sorry that the policy was not more clear to you at booking. I have rented from this company, and its sister company, Ace, several times, because of their low prices, which are significantly lower than most of the next lowest prices. Actively managed and owned by its founders, the organization has enjoyed robust growth and positive operating income for over twenty years. Established on the basis of joining technology-enabled efficiencies I've had a few bad experiences which I will mention below, but the majority of … I would steer away from this agency. Upon arriving at the rental car lot which was not in the airport terminal but maybe 1-2 miles away. (they actively use the technique of Ignore, avoid and Denial).Please note that the billing department (billing at foxrentacar.com) has no idea about what happened, so waiting in the line for >30 minutes will just be a waste of your time: Fox Las Vegas swapped the original contract and gave us a different one. Between baggage claim, shuttle which was not clearly explained in the reservation another add another 1.25 hrs. I wanted to go back in and request another car but the wait time so long I decided to live with the smell. Fox Rent A Car Overview. Thank You for Your Reply! (a scandal I need to rate 1 star instead of 0 stars, in order to alert all of you! Nobody never answers what ever number you call. We would be happy to review your rental charges with you. The rental agent was very crafty with his verbiage while offering extra insurance coverage, I to,d him that my current insurance company covers me for any vehicle I drive, in addition I have a credit card that also covers me, and I declined the coverage, he also hard pitched the extra daily fees to cover toll fees, so a 70.00 rental was estimated to be 150.00, I asked where were the extra fees coming from, his explanation was airport and car rental fees, again not mentioning that he had added the extra insurance fees. The algorithm is subject to change in future. I had to book a room at the Hampton Inn for $77 because it was too late. Our experience was horrible. Reservations that are pay upon arrival are held for 3 hours past the reserved time. Fortunately got to the airport but the shuttle was full with no ability to physically distance. Pissed Consumer © 2021 All It took appx. Fort Myers, Florida Airport location. My refund I was charged on my credit card, I was charged on my credit card $84.00 for rentalcover.com insurance . The worst experience in my many years of travel. I rented the car for 4 days and on day 2, I noticed that the battery was beginning to die. Fox Rent A Car Products and Services Reviews. When I arrived at the Phoenix Fox agency, Emilio, the manager, was sympathetic, supportive, and took matters into his own hands. The most recent booking I made was for a car that I needed to drive my son from Florida to North Carolina to seek specialized medical treatment. So please return the rest of the deposit . I haven't booked yet. The car was returned with full-tank on September 11 and I had already paid plate pass and insurances. There customer service is atrocious!! Karen M. • il y a 6 ans . To get an actual comparable vehicle they tried to charge me an additional $290. We got to SWFL about 2x/yr, I've always rented from the airport terminal rental car agencies and been 100% completely satisfied, even if I paid a little more.. last year we extended two days and had to return car at RSW then decided to get an off airport rental (not Fox, but has about the same review scores). © 2021 Trustpilot A/S. I have rented from Fox 3 xs in the last 3 months. ... Where is Fox Rent-A-Car usually located haven't seen them here in Florida. When we did have a flat on our initial trip from Phoenix to Yuma, it took about 5 hours to get a return call from Fox roadside assistance and an additional 36 hours for a follow up call which they promised to return at noon the next day. I was charged $35 + taxes for this on the final bill. When i was looking for some sports car like mustang, camaro etc in Seattle, Fox was the only one who offered this kind of car.Well, i read a lot of reviews, many of them was not very positive and I already have bad experience with car rental from Italy, where a car rental company Locauto charged us for imaginary damage, but its offtopic now. RA#FLL 536336 We rented a car from Fox 11/21-11/28 Our original pick up time was 7:30pm, however our airline changed our flight. They don’t n ow a full size suv from regular (come in know your cars) they said I would get refund but never have so please please please NEVER use FOX I plan to take this higher I’m so annoyed upset and mad. Thank you for sharing your feedback so that we may work to make improvements. WORST COMPANY EVER! it suuuuuuuuuuucked, really disliked the experience. People have to get places! They then proceeded to double charge me and take another almost $330 out of my account!! 3 people working line of 50. I will never use this company again, the car was very worn and I don't like the fact that I don't have the option to pay my bill without an extortion fee of $15.Update: I called the # and was able to have the administrative fee waived as a one time courtesy since it was only one charge. Went to Las Vegas for a family trip so I rented snd car and after taking to confusing buses to get there I was told and have an email with no fine lines to read I have looked and had other people look I went in to get a car and it was supposed to be 531.00 ok no prob... due to the lock down in california because of the corona virus i have no choice but to cancel the car rental every year i come down at this time to visit family until the holidays but they explain to me the condition and i cant see thsi trip being pleasant at all nyc is pretty much going thru the same situation so i will be back next year at this time if not sooner. )This is an organized group of professionally trained people, whose aim is to deceive you and steal your money.For the second time in a row, we fell again into this defrauding companyFox rental a car robbed us money and there IS NO WAY to get in contact with anyone: customer service Email (billing at foxrentacar.com, customer centers, ....) Face book, Websites, call center, …. I told the representative at the counter (alexi). Still this is NOT where FOX is: you need to wait for a SECOND bus (no air conditioning and no social distancing so to better spread COV19) and after a journey in 120F, you get to their third world location.After that, HELL will begin with FOX Rent a CAR. Thank you Gokhan Karahan. Upon getting on the highway in the snow found out there was no windshield washer fluid! I rented a car from Fox Rent a Car in October 2020. Why use Fox Rent A Car? Review #2217551 is a subjective opinion of poster. Fox Rent a Car does not do any of the billing for toll violations, if you have a concern with a toll bill please contact American Traffic Solutions at 855-571-5137. We had a flat tire, and there was NO TIRE IRON OR JACK! Reservation said 'Grand Cherokee or similar'. I rented a car for one week. We would be happy to review the rental charges with you, please contact us at email@example.com. I was able to avoid tolls except for one, there was no cash toll plaza. On our drive my 7 year old daughter found a razor blade and some peanut butter in the backseat. When i was looking for some sports car like mustang, camaro etc in Seattle, Fox was the only one who offered this kind of car.Well, i read a lot of reviews, many of them was not very positive and I already have bad experience with car rental from Italy, where a car rental company Locauto charged us for imaginary damage, but its offtopic now. Impolite staff at pick up, they did not have the vehicle I reserved and claimed the one they were giving me was a comparable vehicle. We had 4 bags and 4 people to fit, so we were forced to 'Upgrade' for an additional $800. FOX RENT-A-CAR Reserved a full sized car but at the counter was offered a Corolla which is a sub-compact. I asked them to remove it, and refund those insurance fees, I was told that I needed to call their billing department, at this time they weren’t open due to them having pacific west coast hours and it was 7am east coast time, long story condensed, I called for two days waiting hours in a call que to never reach anyone to have them to refund the overcharge of them adding the insurance that I declined, I got so frustrated that I simply called my credit card company and disputed the overcharge and let then handle it. Book Fox Rent A Car car rental through Rentalcars.com and you can amend your booking for free. The next day in the sun light I immediately obvious. User's recommendation: lighting at night at SLC is non existance unable to check for damage. We rented a car through airportrentalcars.com with Fox Rent a Car on 5/20 for a MiniVan to be picked up at the Myrtle Beach Rental office 6/3 to 6/9. 76 Fox Rent A Car reviews. This is at 10:45 pm. Well the reason I was upgraded was because they literally had no vehicles ready or clean. Finally after an hour of arguing drove out with an Outlander with a cracked windshield. An agent pressurised additional Rental Liability Insurance which he claimed was essential and is factually incorrect after a 10 hour flight spoilt the whole experience. I attempted to call the Salt Lake City location but no-one ever answers the phone. The customer service agent at Fox told me to take it up with Wisecar. I tried supporting the little independent rental car companies, won’t do that again, nor will ever use Fox Car Rental ever again, the cost to acquire new clients is high I tried them without them using any marketing dollars and they blew it, and could have had a long term corporate and personal renter. Review #2320648 is a subjective opinion of poster. Fox Rent A Car was first mentioned on PissedConsumer on Apr 07, 2016 and since then this brand received 424 reviews. RELATED ARTICLES. DO NOT USE THIS COMPANY. What is your customer experience with Fox Rent A Car? If I had booked with Budget to begin with, it would have cost more than Fox, but the aggravation would have been far less.The last time, with Ace, they made me buy their extra insurance, citing some regulation that no one else had mentioned, requiring renters to prove that they have $100,000 in coverage. They hardly deserve 1 star. Thanks ! We used fox out of Orlando in November of 2014. Check our FAQ, For more information about PissedConsumer check out our You need to wait for a bus at least 20 minutes, drive additional 20 minutes to a station. Review #2186564 is a subjective opinion of poster. Fox Rent-a-Car is een autoverhuurbedrijf dat zijn ontstaan vond in de V.S. 30 mins at the rental counter in Orlando. I walked around SUV but did not see small damage on right side front passenger door in the dark. They spent 25 minutes washing my rental and did a pretty poor job of it at that. I am so sorry to read that you had mechanical issues with your rental, if we may assist you with your concerns please contact us at firstname.lastname@example.org. You can take the shuttle back to the airport. Review #2275647 is a subjective opinion of poster. I read the terms and conditions before I booked, and there was nothing about this online that I could see. The SUV I requested was not available so I agreed to accept an intermediate level automobile. This is the Fox Rent A Car company profile. I am very sorry for the wait time that you experienced Albert. All content is posted anonymously by employees working at Fox Rent A Car. After waiting on line at Hollywood-Ft. Lauderdale airport for over an hour, I get to the reservation desk and the clerk tells me he can't give me the car because due to COVID they are not allowing any cars to go out of state, and that, further, if I drove the car out of state, it would turn itself off and report itself stolen. Never using this company again. Pulled off and picked some up, then realized the washer spray nozzles shot off to the sides of the car not even hitting the windshield, had to wedge a pen cap under each nozzle to get them to hit the windshield. Then 2. Otherwise the car was perfect. Advice for the future: Avoid tolls, especially now adays where some toll plazas don't accept cash payments any longer. No one would provide a phone number for the Phoenix office or provide an acceptable remedy for driving the car back to Phoenix from Yuma. They refunded only half of the deposit amount they charged from my credit card. We would be happy to review your rental charges with you, please contact email@example.com. One hung up on me after I waited 45 minutes on hold to speak with her. I went looking for that fine print and it was 8 pages down. It … Fox Rent A Car ranks 77 of 358 in Rentals category. And when questioned about this, the rep I was talking to hung up on me. Ive only got two the rental car, they had given ours away. Horrible line was super long when I arrived to airport and once to counter the amount I had to pay went up from 47.48 that was due to 400.00 now how is this possible? Still in line after 1 hour in Phx. Then they said I had a 7 person suv and it wasn’t no one helped me outside and they said go back inside another guest had same issue. Thank goodness for Emilio! i will not be responsible for damage to vehicle that was there prior to my rental. The last 2 times at Fox the price I was quoted from Wisecar was different than what they charged me at Fox. I believe they need to train their staff to support their when asked. The rate for the car was reasonable, so I reserved a vehicle. I am very sorry to read that you did not have a good rental experience. If we may assist you further please contact us at firstname.lastname@example.org. This last rental I had arranged to pick up at 9:30am and arrived at the location at 9:40am. My flight was delayed arriving to MCO. I may have left my daughter's wallet in the glove compartment of the rental vehicle. Double the original amount. Review #2314422 is a subjective opinion of poster. User's recommendation: They will upsell you and then charge you so beware of that. 78 Fox Rent A Car reviews. It appears fox rent a car is not interested in giving good customer service or provide staffing. Please contact us at email@example.com so that we may best assist you with your concerns. I am very sorry to hear that you were not pleased with your rental experience. I am so very sorry for your experience Sally. Most commonly, consumers tend to contact Fox Rent A Car to ask questions about: Payments and Charges, Request for Information, Refund. When will I get my refund > I have already cancelled my car rental . Fox Rent A Car Overview. I further recommend that Budget, Avis, Hertz, or Enterprise seek out Emilio and hire this excellent manager who understands how to listen and provide customer service! Het is een middelmatig bedrijf qua grootte maar heeft wel 100 locaties over de wereld maar voornamelijk in de V.S., Mexico en U.K. Auto's huren Hier kun je ook aangeven vanaf wanneer en tot wanneer je een auto w Recent recommendations regarding this business are as follows: "DON'T DO IT! Reserved a full-sized car in Salt Lake City and when I got to the counter the agent offered me a Corolla. Please contact us at firstname.lastname@example.org. Ended up calling an Uber to make my flight just on time. Please contact us at email@example.com. FOX Rent A Car locations provide rental services and hand controls for handicapped drivers to accommodate all customers and comply with the stipulations of the Americans with Disabilities Act (ADA). Booked through Southwest airlines at Denver Airport for Dec 24-28/2020. The lot had no lights outside. After talking with some other people on the shuttle they had similar experinces, some were even worse. We contacted Fox roadside assistance. It was taking longer and longer to turn over every time that I started it. We had to wait over 45 minutes in the car we got was not it it was supposed to be. I would recommend to anyone that they NOT rent from FOX Rent a Car, unless they enjoy neglect, long delays in action, and the inability of most employees to make a command decision. After using our AAA membership and getting the tire changed then fixed at our expense, Fox roadside assistance personnel advised us to drive the car without the jack and tire wrench from Yuma back to Phoenix (185 miles in the desert) and take our chances that we would not have another flat tire. Do you have something to say about Fox Rent A Car? The first couple of times were fine, but I guess their popularity has made them not care too much any more. I have rented through "wisecars.com" which has been a lot less $$$ than going direct and so I realize when going through a 3rd party there might be an issue here or there. I am just a student and you don't know how hard my life has been. 586 reviews of Fox Rent A Car "I've rented automobiles from Fox Rent-A-Car since about 3 years ago now. After returning the car, I was charged an additional $30 + taxes for the upgrade. United States - Is Fox Rent A Car any good? When I refused that car they gave me an "upgrade" of which I was then charged for. He said “yes”. Good morning ! Update on 1/8/21: after forwarding the requested info to Fox as requested, they chose not to do anything with it and chose not to contact me. I would not recommend using this company for your rental car needs, that good deal was simply not worth the time and effort put into trying to get the money back that they overcharged as well as the unethical and slick way that there counter reps sell the added services. Recent recommendations regarding this business are as follows: "As I mentioned, don't let the cheap price fool you", "No never. I booked a rental car from them and it said I had unlimited mileage. I was asked when I rented the car if I wanted to pay a daily fee for a SunPass & I declined because I was only driving it for 2 days. Review #2324644 is a subjective opinion of poster. A few weeks later I received a bill - $1 toll, turned into a $16 bill. On the upside. Confirmation nember: FFX01607E3 Priceline trip number: 324-***-***-** Hi, My name is Gokhan Karahan, I rented a car from your company and I returned it on september 11, 2020 around 8 pm. All rights reserved. Reviewers write the most about Fox Rent A Car Car Rental and give it 1.6 stars out of 5. I just trusted to the person ( charles) in the Miami airport- Fox Rent a car office. The agent was too busy to come out and check vehicle. If we may assist you further with your concerns, please contact us at firstname.lastname@example.org. hours to get a car. The car was supposedly equipped with an EZ Pass which I did not even see and did not request, It was not needed as we did not go through any toll areas. A free inside look at company reviews and salaries posted anonymously by employees. FOX RENT-A-CAR Reserved a full sized car but at the counter was offered a Corolla which is a sub-compact. - Someone on the board suggested I rent with fox car rental because it is cheaper when I checked on their site. If you rent from Fox be prepared to be a little patient. My car was stolen the day that I rented it and I am still being charged no one has gotten hold me or did with the charges off. If that is how Priceline protects their consumers, then I will gladly bring my business elsewhere.