Who will pay for gas spent for senseless movement of the car in city? Please do not believe what the sales reps tell you. They will hold your refund for weeks! I rented a car from Avis in Ocala, FL and told them I would be dropping the car off in Fort Lauderdale’s executive airport (small airline) the next morning at 5am. Original review: Aug. 21, 2020. - Be careful before you book and read the fine print. Finally found one. Only company to do this.-They are the only company out there that caps your mileage then chargesyou $.25 every mile over. Booked and prepaid through holidayauto.com, got a free upgrade from Ford to Volvo due to unavailability of the booked class. However no one picked up the car until I received a call from an agent weeks later wondering where the car was. True to her word, the charge did not go through. I've rented many vehicles over my lifetime. So I went home & kept in contact with a rep via text message. Nie wieder Avis! Read more. How they took 950 Euro from meI returned a car in July without any accidents or incidents. To get more features we have Business version of the plugin. Hereby we would like to express our sincere apologies for the delayed reply.Please note that you have called back the charged amount from your credit card institute and we were contacted by your bank in order to provide them all the relevant documentation regarding the issue.In this case, we are not in the position to judge the situation but the credit card institute will reinvestigate the matter and make a decision on the possible refund.Therefore, we would like to kindly ask you to contact your bank for further assistance.Thank you for your understanding!---Nach Nachfrage was das genau bedeutet habe ich folgende Antwort erhalten, was schon eine Frechheit ist. Unbelievably for a brand like AVIS... Frankfurt Flughafen Terminal 1 - ACHTUNG bei RückgabeAls ich vor 3 Wochen einen Wagen am Flughafen zurückgegeben hatte, hat sich der Service Manager ins Fahrzeug gesetzt und was für mich das erstmal war im Handschuhfach nach dem Fahrzeugschein gesucht. Google supports consumer-written reviews for businesses and adding them to the company's Google Business listing. Verifiziert . I took it as he was implying that I dented the car and of course I would say I didn't because all customers say that. Whether you need a car at an airport location or a neighborhood location, the Avis app makes the process seamless. Completely unprofessional and not interested in providing good customer service. It did not matter to me since I was already told i would not be charged extra. I called as I was on my way and they told me I can return it where ever and exchange for a new one since it was a safety issue. The worst car rental return I ever had with Avis or any other comparable company on this planet. Worst rental experience I've ever had. They can remove a fee, but not transfer the reservation to my wife. Very degrading. It has been 3 months, I've contacted customer service multiple times asking for my money back or even an explanation. With Avis, you can take advantage of our wide range of services, including, Avis Preferred, Avis Cares, Long Term Rental Options, TripIt, Fuel Plans and discounted Pay Now rates | Avis Rent a Car By the time I got to the counter it was 9am. Worst AVIS salesperson ever = KING SHAKA DURBAN, Avis in Düsseldorf trying to charge extra, AVIS was easy to deal w overall but could have been a nightmare. Very dissatisfied. Moreover, the rep who answered did absolutely nothing to remedy the situation or offer to waive it himself. Do they just roam around the streets n hire people on spot?? They took our car after 1 hour for repairs. Your needs, concerns, and our servicemen are none of their concern as long as your money is in their hands and you know that this perfectly fine and explainable and if you had read the terms and conditions, you wouldn't have to ask for help. GB. What a surprise, after 2 months.... Amazing. I am still so disappointed with my rental experience. If you have to cancel even if just a few minutes later you will be stuck paying a $50 charge, no exceptions. How to Get Yelp Reviews. After going there, they said they don’t have any other car. If u bring the car back with the tank 3/4 full you can easily face another 75 dollars. Currently, Google displays the "top three" most relevant businesses for any given query. Avis is absolute garbage for customer service. When I asked him to confirm that the car was paid for and the deposit is only for the fuel, he asked my in a very condescending way if this was the first time I'm renting a vehicle. 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